Terms and Conditions – Homiva UK

Last updated: 22/01/2025

Welcome to Homiva UK. These Terms and Conditions govern your use of our website and the purchase of products from us. By using our site, you agree to be bound by these terms.

1. About Us

Homiva UK is an online home and garden retailer offering discounted, out-of-season and long-lasting products.

For any enquiries, please contact:
Email: support@homiva.uk

2. Use of Our Website

By using our website, you agree to:

• Use the site only for lawful purposes

• Not misuse, hack, or disrupt the website

• Provide accurate and up-to-date information when placing orders

We reserve the right to suspend or terminate access if these terms are breached.

3. Product Information

We aim to ensure all product descriptions, images, and prices are accurate. However:

• Colours may vary slightly due to screen settings

• Sizes and specifications may have minor variations

• Errors may occasionally occur

We reserve the right to correct errors and update product information at any time.

4. Orders

When you place an order:

• You will receive an order confirmation email

• This does not mean your order is accepted

• Acceptance occurs once your order is dispatched

We reserve the right to cancel or refuse any order, including in cases of pricing errors or suspected fraud.

5. Pricing and Payment

• All prices are listed in GBP (£)

• Prices include VAT where applicable

• Payment must be made at checkout

We accept major debit and credit cards and other secure payment methods.

Payments are processed securely by third-party providers. We do not store full card details.

6. Delivery

We aim to deliver within the estimated timeframes provided. However:

• Delivery times are estimates and not guaranteed

• Delays may occur due to couriers or external factors

You are responsible for providing accurate delivery information.

If an item is returned due to incorrect address details, additional charges may apply.

For delivery queries, contact: support@homiva.uk

7. Returns and Refunds

We offer a returns policy in line with UK consumer law.

Your Rights:

• You have 14 days from delivery to request a return

• Items must be unused and in original packaging

Refunds:

• Issued once returned items are received and inspected

• Original delivery costs may be non-refundable

Certain items may be excluded for hygiene or safety reasons.

To request a return, contact: support@homiva.uk

8. Faulty or Damaged Items

If you receive a faulty or damaged item:

• Contact us within 48 hours of delivery

• Provide photos where possible

We will offer a replacement, repair, or refund where appropriate.

9. Cancellations

You may cancel your order:

• Before dispatch for a full refund

• After dispatch, via our returns process

To cancel, email: support@homiva.uk

10. Intellectual Property

All content on this website, including:

• Text

• Images

• Logos

• Design

is the property of Homiva UK and may not be copied, reproduced, or used without permission.

11. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses

• Our liability is limited to the purchase price of the product

Nothing in these terms excludes your statutory rights.

12. Privacy

Your personal data is handled in accordance with our Privacy Policy.

13. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including:

• Natural disasters

• Strikes

• Supply chain disruptions

• Courier delays

14. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with an updated date.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Homiva UK
Email: support@homiva.uk

Homiva UK – Smart savings for your home and garden.