Privacy Policy – Homiva UK

Last updated: 20/01/2025

At Homiva UK, we are committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Who We Are

Homiva UK is an online home and garden retailer. For the purposes of data protection laws, we are the data controller of your personal information.

If you have any questions about this policy, you can contact us at:
Email: [Insert Contact Email]

2. What Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide

• Name

• Billing and delivery address

• Email address

• Phone number

• Account login details (if applicable)

• Order details and purchase history

b) Payment Information

We do not store your full payment details. Payments are processed securely by trusted third-party payment providers.

c) Automatically Collected Data

• IP address

• Browser type and device information

• Pages visited and time spent on site

• Cookies and tracking data

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders

• Manage payments and prevent fraud

• Communicate with you about your order

• Provide customer support

• Improve our website and services

• Send marketing emails (only if you opt in)

• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contractual necessity – to fulfil your order

• Legitimate interests – to improve our services and prevent fraud

• Consent – for marketing communications

• Legal obligation – for accounting and regulatory compliance

5. Sharing Your Information

We only share your data when necessary, including with:

• Payment processors (e.g. card providers, PayPal)

• Delivery and courier companies

• IT and website service providers

• Legal or regulatory authorities (if required)

All third parties are required to respect the security of your data.

6. International Transfers

Some of our service providers may be based outside the UK. Where this happens, we ensure your data is protected through appropriate safeguards such as standard contractual clauses.

7. Data Retention

We only keep your personal data for as long as necessary:

• Order data: typically up to 6 years (for legal and tax purposes)

• Marketing data: until you withdraw consent

• Account data: until account deletion or inactivity

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise your rights, contact us at: [Insert Contact Email]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

We use cookies to:

• Ensure the website functions properly

• Improve user experience

• Analyse website traffic

• Support marketing and advertising

You can manage or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers and encryption

• Restricted access to personal data

• Regular security monitoring

However, no online system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Homiva UK
Email: support@homiva.uk

Homiva UK – Trusted, secure shopping for your home and garden.